Hi! I’m Hanna, a Customer Support Virtual Assistant with over 5 years of experience handling email, chat, and phone support.
I specialize in e-commerce customer support and have hands-on experience using Shopify and Zendesk to manage customer inquiries, process orders, and resolve issues efficiently.
I am experienced in handling high-volume tickets (15+ every 2 hours) while maintaining quality and customer satisfaction. I assist customers with order tracking, troubleshooting, warranty concerns, and refunds.
I am reliable, detail-oriented, and committed to providing a smooth and positive customer experience.